March 14, 2007

Expensive Sunglasses and a Bad Experience

To Whom It May Concern:

On February 18, 2007 I went to the Sunglass Hut store, specifically: Sunshade #5133 at 188 O’Farrell Street, San Francisco, CA 94102. I purchased a new pair of Revo sunglasses. I am pleased with my new purchase, however while I was there I asked the sales clerk if she could tighten another previously purchased pair of Revo sunglasses (2508 302/K2 51018 135).

Unfortunately when she attempted to tighten the screws, the right arm of the glasses broke at the temple. I was shocked, but the sales clerk appeared unconcerned. She looked to see if there was a replacement pair on site and finding none, assured me that I could take the broken glasses to any Lenscrafters where they would quickly and easily repair them (I assumed at my own cost which I found somewhat upsetting as I had not been the one to break my sunglasses). As the glasses are otherwise in very good condition, I decided I would visit a glasses store that does repairs, pay to have them fixed, and forget about the unpleasant experience.

I brought the broken sunglasses to a reputable shop near my home and was told immediately upon inspection that there was nothing they could do, the glasses were irreparable unless a replacement part were ordered.

Needless to say I am not pleased with this situation. I will endeavor to contact the appropriate department to see if my glasses can be repaired.

Over the years I have purchased at least four pair of Revo sunglasses at Sunglass Hut stores. My oldest pair has been with me in six countries, extremes of weather and altitude, and was worn during activities from snowboarding to whitewater rafting (on category five rapids), while battered, they are now over ten years old, and still in one piece. That a far more recent pair should be snapped in two by a sales clerk in your store without so much as a sincere apology is frustrating to say the least. I will certainly hesitate before making another purchase at Sunglass Hut.

Posted by allison at March 14, 2007 03:28 PM